Your customers have opinions about you, your company, and your products & services. And, if they are at all engaged, they are sharing their opinions with not only their colleagues, friends and family, but with social networks and online communities.
This webinar addresses these issues and give you a few pointers on how to best serve your customer.
Table of Contents
Click on a chapter listing below to skip straight to a section.
|Chapter 1:||What’s VOC?|
|Chapter 2:||What’s Your Job?|
|Chapter 3:||The Keys|
|Chapter 4:||The Levels|
|Chapter 5:||Why It’s Important|
|Chapter 6:||Bad Listening of the Business|
|Chapter 7:||Don’t Listen and Do Nothing|
|Chapter 9:||Where Are You|
|Chapter 10:||Best Practices|
|Chapter 11:||Case Study: Amazon|
|Chapter 12:||Avoid the Following|
|Chapter 13:||Problem First?|