Loyalty is a feeling of strong support for someone or something that should result in retention, repeat business, and referrals. A referral is a person recommended to someone for something.
In this seminar, Debbie Simpson, President of Multi-Craft discusses the value of maintaining loyalty among your customers and how one receives, even gives, referrals that result in greater productivity.
Table of Contents
Click on a chapter listing below to skip straight to a section.
|Chapter 1:||Studies Show…|
|Chapter 2:||Start Off With…|
|Chapter 3:||Get Feedback|
|Chapter 5:||Retention Challenges & Programs|
|Chapter 6:||Example: Referral Card|
|Chapter 7:||Multi-Channel Program|
|Chapter 8:||Keep It Relevant|
|Chapter 9:||Who Refers|
|Chapter 10:||How To|
|Chapter 11:||Social Impact Theory|
|Chapter 12:||Social Media/s Role|
|Chapter 13:||Plans & Strategies|
|Chapter 15:||11 Ways|